voip-top.com

Vonage customer service

Mon, 09 Nov 2009 21:39:20 GMT

I have ordered Vonage service and received equipment in three days. After quick inspection I phoned to Vonage Tech service and tried to explain that we needed a "wireless" system to accommodate all phone outlets in house. Vonage cancelation is a tricky process, Vonage did not cancel the phone disconnect order with my provider & my service has been interrupted until Vonage handles necessary paperwork. Vonage will not assume any responsibility for poor salesmanship, poor customer service, poor technical assistance nor will Vonage cooperate in restoration of my original telephone provider. I would recommend that Vonage be carefully considered before making a call to subscribe. The funds charged against my credit card have not yet been returned--we are hoping that Vonage will at least protect their integrity in the marketplace.

Vonage stinks

Sun, 08 Nov 2009 00:18:22 GMT

I am a systems integrator. I work with data, phone, TV and security systems everyday. I set up systems for colleges and hotels. I tried Vonage for our new office phone system. I could not get it to ring through consistently. Calls were not completed, some were dropped. For one week I had no phones at all. Customers would write e-mail or call my cell phone to ask if we were still in business. They would get messages saying that my number was disconnected or that it was not valid. I spent over 11 hours on-line or on hold trying to get help, most of it on hold. When I called to cancel service I told them that I needed to keep the number and it would take a few days for the phone company to connect me again. They cut me off right then. I had no phone service. Qwest could not reconnect me with that number unless it was active. I had to spend 3 hours trying to get Vonage to activate the number again. Then they gave me a temporary number for 3 days, which no one knew to call, before I got my old number and same crappy service back. When I was finally connected to a land line again they gave me a $12.50 credit for my troubles. Vonage should be put out of business. They ruined mine for almost a month. They have a cruddy product, lousy service and tech support and terrible business practices. If you have to choose between two cans and a string and Vonage, take the cans and string. You'll be happier with the service.

I'm using VoIP Your Life service over 3 years and fully satisfied.

Thu, 01 Oct 2009 13:42:53 GMT

I'm using VoIP Your Life service over 3 years and fully satisfied with their service. I have not had any problems with this company. According to VoIP reviews VoIP Your Life is the top voip company now and I highly recommend them to all. If you have only been thinking of signing up, go ahead and give them a try. I did and I have had tremendous savings since!

So good bye Vonage!

Tue, 29 Sep 2009 07:46:50 GMT

I have had Vonage VoIP for about 2 years and I haven't had any problem with them until lately. They are charging us up for taxes, and I had to order a new device because the old had basically gone out. They were wanting my old device back and wanting me to pay for the shipping back to them when I had to pay for the shipping of the new device to me. Then i have been having problems and they were supposed to credit me back for one month, and they never did. I am going to left Vonage because not only I have problem with overcharging. So good bye Vonage!

Stable business voip provider

Mon, 21 Sep 2009 07:28:05 GMT

Received device very quickly, less than 48 hours. I have never had any problem with the Voip Your Life services and instead of other top VoIP providers VYL has great customer service. The price and service has fit nicely into my business VoIP needs.

Packet 8 is my digital phone service for Home and Business

Fri, 11 Sep 2009 13:30:03 GMT

Packet 8 is a digital phone service for Home and Business. Packet 8 business VoIP service provides services that include Hosted PBX Solutions, Hosted Call Center Solutions, IP Trunking Solutions, Hosted Key System Solutions, Single Line Business Solutions, Mobile Solutions etc. There are various plans available under Packet 8 residential service category. The website is very well designed and organized. You can get local and international call making a less price.

VYL - Excellent!

Thu, 10 Sep 2009 07:20:00 GMT

Excellent! Friendly customer service, able to solve my out-of-the-ordinary requests nicely. The only real problem I had was a few weeks ago when the adapter they shipped quit working. They sent a replacement unit on a Friday with Saturday delivery and included return packing stuff for my bad adapter. It didn't cost me anything for the replacement

In general good VoIP provider

Tue, 08 Sep 2009 14:01:30 GMT

In general good VoIP provider, but only one problem. I use calling cards to make international calls. But, VoIP Your Life doesn't allow the 1-800 number of the calling cards to go through! When I asked them, they didn't have a proper response. If they are blocking toll-free calling card numbers, at the least, they owe to inform the customers upfront OR provide the same international rates which is got from a calling card!

Don't buy Vonage

Mon, 07 Sep 2009 08:05:21 GMT

Don't buy. The voice quality is teriable, despite a very fast and reliable Internet connection. Whether it's their fault or the cable company's fault does not matter. - The voice service is awful.

How about contract?

Thu, 03 Sep 2009 15:17:33 GMT

Packet8 voip was chosen by positive voip reviews but disappointed with their service. How about contract?? My terms have changed twice. My Voip selected plan was switched to a higher rate plan. They threatened that they could change it any time they wanted.

Great because free

Wed, 02 Sep 2009 12:36:58 GMT

Great because free! Nice fits for free international call. Goog voice quality (depends on ISP), user friendly interface. As a free service - it is a brilliant!

Vonage drive me crazy!

Tue, 01 Sep 2009 13:22:36 GMT

Vonage drive me crazy! We ordered the Vonage VoIP package that came with the phones, software, etc. It did not work at all for us. I spent hours on the phone with customer support trying to make Vonage work. I asked for the service to be canceled, but instead of this Vonage has charged me at $150 for another year, in spite of the fact their product did not work for us. They are an example of corporate evil. I am posting this voip review in hopes that others will not be ripped off by this company.

Stay away from VONAGE VoIP

Fri, 21 Aug 2009 15:02:35 GMT

Stay away from VONAGE voip, don't waste your time and money! Run away as far as you can!I never really knew how good my old phone company was until I switched to VONAGE. I hope this nightmare will never back to me, I just read most of the other reviews to learn that. This VoIP company will gone soon from voip business.

Charge Extra

Fri, 21 Aug 2009 14:49:25 GMT

Vonage Voip company charges me without my authorization to do this, So be careful when once you wanna cancel, they will try to scam you with extra charges.

Extremely bad experience with Vonage

Tue, 18 Aug 2009 14:19:57 GMT

I had an extremely bad experience when I have had trying to transfer a business voip number. I put in about dozen calls to Vonage customer service and received different answers about getting a business number transferred from each person.

Vonage is crap

Fri, 24 Jul 2009 15:26:12 GMT

Vonage is the worst voip service I ever deal with. Be careful, after deal with polite sales person you will meet ugly customer service and rude tech support. My business is based on business voip calls and I can't afford to have my lines down. I couldn't accept having my phone service down for week because they have to send a router out to me. Even when it work I have to reset the modem almost every single day. Run away from Vonage!

Don't use as business voip!

Mon, 20 Jul 2009 15:50:09 GMT

Packet8 was the first and I think last VOIP service I will ever try. The sound quality was horrible. From time to time my phone cutting off during conversations, and I had to use cell phone to continue important meeting. Never use Packet8 as business voip.

Be careful with the promises of Vonage sales.

Mon, 20 Jul 2009 14:34:27 GMT

I read vonage reviews and ordered it. After three day I didn't get any connect, after that some Vonage technical called me want to close my account because the box sent to me was reconditioned box. I was charged for 39.99. It was such an unpleasant experience I ever come. Be careful with the promises of all sales.

Vonage is top provider for me

Sat, 18 Jul 2009 11:36:51 GMT

I'm using Vonage voip over the past 12 months. Vonage is tops. Great voice quality, highly reliable. I going to switch my biz lines to business voip. The only provider I trust to replace my traditional lines.

Vonage incoming calls result to one way audio

Thu, 26 Mar 2009 20:24:40 GMT

One out of 10 or 15 incoming calls reisult to one way audio (I can not hear the caller, but the caller can hear me. Spent countless hours with vonage support. The support did a lot of things (change to phone 2, change audio gain, set up a debug, etc) which broke the line even further. Now on top of the above problem, the audio is getting garbled on every call (probably because the support hack too much on my line, and can not get it back ) Do not use vonage voip!! stay away!!

Wrost voip service i have ever seen! Unlimited calls don't mean unlimited calls!

Thu, 26 Mar 2009 20:07:25 GMT

I'm having this confuse with voip.com voip provider. Voip.com was good at start, but i got this email... At voip.com, our goal is to provide the best Internet Phone service in the industry. In order to provide the best possible service to all of our Customers, our residential plans are provided for residential use and for no other use. Based on your current usage, your account has been flagged for further review by our billing department. If you are utilizing this service for business use, please upgrade your service now to avoid any penalties. Our Small Business 1000 plan provides an included 1000 minutes per month (to the US, Canada, and Puerto Rico) as well as our premium features, such as Voicemail, Caller ID with Name, and Anonymous Call Rejection, and many more. The Small Business 1000 plan is $18.95 per month with overage usage billed at only 2.1 cents per minute. To change to this plan, please reply to this email and our Customer Service staff will make the change for you. Thank you for choosing Voip.com. Sincerely, The Customer Support Team at that time i used 2334 mins. My son was calling his girlfriend... but now they are saying i could get a pently for that and my account is flaged. so with that said UNLIMITED CALLING IS NOT UNLIMITED CALLING FOR VOIP.COM! i open a support ticket and here is some of the replys. "In reviewing your case, the amount of minutes you are using during each billing cycle does not fall under the average residential usage. Your minutes used falls under commercial usage. This usually means the account was moved to a restricted plan due to a number of minutes indicating "commercial" usage. Commercial usage is defined as more than 2500 minutes used in a single month, or more than 1800 minutes used in two consecutive months." so this means this is NOT unlimited calling, you only have 2500 minutes per mouth or u can even have more 1800 for two months... so i asked voip.com "I just went on my call logs and the most mins. that was used was on one or two numbers, that was my son calling his girlfriend... so there is no possbile way that i can be using my serivce for commercial usage. If you have any questions about this please let me know. and i would like to know how long it will take for this to be settled. and also, dont i have the freedom to call anyone? I thought this was unlimited calling?, right? please let me know." and the reply i got back was "The Company may make such determination based on the Customer's usage patterns and other criteria determined by the Company to differentiate between residential use and business use..." but as you can see i did not get a real reply for my questions.

WARNING: VOIP.COM IS NOT FOR UNLIMITED CALLING! IF YOU USE MORE THEN 2500 MINUTES, IT IS BETTER OFF TO GO ELSEWHERE. BUT IF YOU LESS THEN THAT (I.E. 1000 OR LESS) VOIP.COM IS YOUR BEST BET.

Vonage Service...

Mon, 23 Mar 2009 21:04:53 GMT

When replacement of a cable modem-gateway device was performed by the Internet Provider (Comcast), my home network and VoIP services were badly disrupted. But when I called Vonage for assistance in working around the problem for the phone services, I was cut-off after extensive waits every time I contacted technical support! That alone tells me that their service is not ready for "prime time". And they are the largest out there!?

Bye bye vonage

Mon, 23 Mar 2009 20:53:30 GMT

I just signed up with what a snap order online recieve the the adapter 3 day later and 5 days later my number was was transfered. Voip service works great my only grip is vonage should allow to forward you home number to the virtual number until the transfer is complete but just left my phone plug in to the wall for 5 days no big deal. bell south wanted 22.00 per month just for local no long distance and call waiting and caller id after taxes and surcharges 34.60 vonage 14.99 for 500 minutes local and long distance and more calling features than I will ever use and more minutes than I will ever use I will never use bell south again I had my phone working in about 5 minutes after I received the phone adpater bell south took 3 days to activate my phone when I moved here Customer sevice was ok but the guy I talk with sounded like he was from india but bell south customers service sucked even more I had 2 phone jacks in my house bell south wanted to charge me 10 dollars for each phone jack well Bell South I will never use you ever again and i hope someday Vonage and all the othe Voip out thier put the bell companies out of business I an so glad for we have a choice. Thank you Vonage

Voip Your Life for 30 days, I like it

Mon, 23 Mar 2009 20:47:07 GMT

I have had VOIP Your Life for 30 days. I signed up with them because of their reviews. No, I do not work for them like one guy here insinuated about these other reviews, believe that. Anyhow, I am very impressed with this service. This is my first time using any VOIP service. I cannot tell any difference between this and my old POTS line, which was costing me $70 amonth. My Experience: I signed up online, received the adapter 4 days later, pludded it in between my router and modem, plugged it in and had dial tone. Went online a few days later and added some of the free features. I cancelled my "CTSI" phone service and tied the home phone lines together at the NID (after disconnecting them from the nid), then plugged the adapter into a wall jack. I now have 3 ringing phones and 3 non-ringing (I read that you should not add to many ringers, so I have on for each floor)in my house. They all work great, 6 phones, no noise, no echo, no nuthin, just like my old service. Caller ID does not list the name, just the number, saving 40 bucks amonth, I can deal with that! I could not port my old number, but that was my old companies fault. Customer service?, I don't know. I have had it a month and have not needed to call. So take this for what it is worth, Voip Your Life is very good, I'm happy, very Very HAPPY! I would not take the time to write this if I was not overly impressed!

Great sound

Thu, 19 Mar 2009 22:10:21 GMT

I did a lot of research before choosing voip your life - I was about to go to the more popular vontage - but the reviews were better for voip your life than most voip companies - and there tech guy speaks ENGLISH - choose this company first and keep your old # for at least a month or two to make sure you are happy with service ( you can usually cut back service to a basic service so you don't pay a lot of money ) voip phone service is new but this company is probably the best out there