published 525 days ago, submitted by
 Alice
525 days ago I'm having this confuse with voip.com voip provider. Voip.com was good at start, but i got this email... At voip.com, our goal is to provide the best Internet Phone service in the industry. In order to provide the best possible service to all of our Customers, our residential plans are provided for residential use and for no other use. Based on your current usage, your account has been flagged for further review by our billing department. If you are utilizing this service for business use, please upgrade your service now to avoid any penalties. Our Small Business 1000 plan provides an included 1000 minutes per month (to the US, Canada, and Puerto Rico) as well as our premium features, such as Voicemail, Caller ID with Name, and Anonymous Call Rejection, and many more. The Small Business 1000 plan is $18.95 per month with overage usage billed at only 2.1 cents per minute. To change to this plan, please reply to this email and our Customer Service staff will make the change for you. Thank you for choosing Voip.com. Sincerely, The Customer Support Team at that time i used 2334 mins. My son was calling his girlfriend... but now they are saying i could get a pently for that and my account is flaged. so with that said UNLIMITED CALLING IS NOT UNLIMITED CALLING FOR VOIP.COM! i open a support ticket and here is some of the replys. "In reviewing your case, the amount of minutes you are using during each billing cycle does not fall under the average residential usage. Your minutes used falls under commercial usage. This usually means the account was moved to a restricted plan due to a number of minutes indicating "commercial" usage. Commercial usage is defined as more than 2500 minutes used in a single month, or more than 1800 minutes used in two consecutive months." so this means this is NOT unlimited calling, you only have 2500 minutes per mouth or u can even have more 1800 for two months... so i asked voip.com "I just went on my call logs and the most mins. that was used was on one or two numbers, that was my son calling his girlfriend... so there is no possbile way that i can be using my serivce for commercial usage. If you have any questions about this please let me know. and i would like to know how long it will take for this to be settled. and also, dont i have the freedom to call anyone? I thought this was unlimited calling?, right? please let me know." and the reply i got back was "The Company may make such determination based on the Customer's usage patterns and other criteria determined by the Company to differentiate between residential use and business use...” but as you can see i did not get a real reply for my questions.
WARNING: VOIP.COM IS NOT FOR UNLIMITED CALLING! IF YOU USE MORE THEN 2500 MINUTES, IT IS BETTER OFF TO GO ELSEWHERE. BUT IF YOU LESS THEN THAT (I.E. 1000 OR LESS) VOIP.COM IS YOUR BEST BET. read more...
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