Voip.com changed my plan without my permission

published 568 days ago, submitted by

rogerdthornton 568 days ago

I switched to voip.com in june of this year and have had nothing but problems with there billing service and support. They billed me my normal monthly bill for 2 months then the next 2 months they billed me 50-40 plus my monthly bill and my bill is different every month. It took them over a month to setup my virtual numbers then because of my usage they threaten to switch my unlimited monthly usage to a small business and of course a month later they did. There prices are great but there only suggestions this is what I have been billed since June. There customer support is ok there respond times can be days sometimes sooner but not on average. I have lost many phone conversations while using there service even though my internet connection was still working good. When I inquired about the extra 90.00 a month charge they told me it was for the cost of setup and the router but now that I am going to cancel they still are requiring that I return the router or they will charge me for it again. I hope that you can warn you viewers of this policy of there’s before they make the mistake of following your advise as I did and tried this company and expecting the same service I got from vonage.