published 532 days ago, submitted by
Jack
532 days ago
If you are thinking about signing up for Vonage service. I WOULD NOT DO IT!!! Here is my story as to why. I signed up for Vonage to save money, considering it was half the cost of my local company including long distance. However, I have had nothing but problems with the phone service. The problems ranges form continually dropping calls to the people I was talking to not being able to hear me at all when I could hear them. When I spoke with customer service about these issues each time they tried to blame it on my in house wiring. However, I proved them wrong each time by bypassing my internal home wiring and still had the same issues. They were unable to solve the problem so I started the process to switch back to my local line carrier. At this point Vonage would not release my line even though my new carrier had authorization for it. Not only that they charged me for the next month of service (when my account had already been closed) and they charged me a $40 cancellation fee. After may unsuccessful tries to reach their billing department I finally got a person who told me I had to speak with someone in their “Advanced Billing Department” but of course they where currently not working even though it was 1 o’clock in the afternoon. The service sucks, the customer service sucks, and if you want to cancel your service, good luck getting it done without major problems and fees.